Privacy policy

 

Effective Date:   October 1, 2024

At Creative Medical Services, your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.

 

1. Information We Collect

We collect the following personal information via our website’s contact form:

• Full name
• Phone number
• Email address
• Your message (which may include details about appointment requests or feedback)

 

We do not collect health-related information via the website.

 

2. How We Use Your Information

The personal information you provide is used only for communication purposes, such as:

• Responding to inquiries and appointment requests
• Following up on any feedback you provide

We do not store this information for marketing purposes or any other use beyond communication.

 

3. Third-Party Services

We do not share your personal information with third parties for any purposes. However, we use Google Analytics to collect anonymized data to help us understand how users interact with our website and improve user experience. Google Analytics does not collect personally identifiable information.

 

4. Data Security

We take data security seriously. All personal data provided through the website is stored securely in the clinic's database, hosted on a cloud provider. We use encryption to protect your data, and SSL certificates are employed to secure the connection between your browser and our website. Only authorized personnel with the appropriate authentication can access this data.

 

5. Data Retention

We retain personal data for 7 years, in compliance with the Kenyan Data Protection Act of 2019. After this period, any stored personal data is securely destroyed.

 

6. Cookies

We do not use cookies to track users or store preferences on our website. However, we use cookies for Google Analytics, which helps us collect anonymized data about how visitors use our site.

 

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your personal information.

To exercise these rights, you can contact us at info@creativemedicalservices.com.

 

8. Legal Compliance

We comply with the Kenya Data Protection Act of 2019 and adhere to GDPR regulations when applicable. We ensure that any data you provide is handled in accordance with these laws.

 

9. Contact Us

If you have any questions or concerns regarding your data or this Privacy Policy, please contact us at info@creativemedicalservices.com.